Campus Technician

Primary Purpose :

Provide frontline support for all district staff to resolve computer related issues. Responsible for

phone support, technology issue evaluation, and distribution of technology-related work orders.

Qualifications :

Education / Certification :

High school diploma or GED

Special Knowledge / Skills :

Broad knowledge of computer hardware and software applications

Knowledge of software used to develop spreadsheets, databases, and do word processing

Ability to detect and resolve technical or technology-related problems

Excellent organizational, communication, and interpersonal skills

Major Responsibilities and Duties :

Telephone Support

1. Receive phone calls and work cooperatively to assist end-users to resolve problems and use software

and hardware. Communicate with software and hardware vendors to resolve end-user problems.

2. Communicate with director to detect and resolve end-user problems with internally developed

applications and database management.

Technical Support

3. Process technology-related work orders and assign priority to work orders. Evaluate and recommend

technology-related repairs and costs. Arrange for contract repairs for work that cannot be performed

by district staff.

4. Analyze and identify trends in issue reporting and devise preventative solutions.

5. Communicate with director for support with issues that require escalation.

Records and Reports

6. Maintain phone log records and use data to identify areas for improvement including training and

maintenance support.

7. Track all software materials and licenses, performing routine inventories and filing.

8. Compile, maintain, and file reports, records, and other documents as required.

Other

9. Comply with policies established by federal and state law, State Board of Education rule, and local

board policy.

10. Follow district safety protocols and emergency procedures.

Mental Demands / Physical Demands / Environmental Factors :

Tools / Equipment Used : Hand tools; personal computers and peripherals

Posture : Prolonged sitting; regular kneeling / squatting, bending / stooping, pushing / pulling, twisting

Motion : Repetitive hand motion; frequent keyboarding and use of mouse; regular walking,

grasping / squeezing, wrist flexion / extension, reaching

Lifting : Moderate lifting and carrying (up to 44 pounds)

Environment : Occasional prolonged and irregular hours; districtwide travel.

Mental Demands : Work with frequent interruptions; maintain emotional control under stress

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all

responsibilities and duties that may be assigned or skills that may be required.