Patient Access Associate - Hospital Registration

Description

Franklin Hospital

Clerical / Administrative Support

Req # : 46903

Summary :

The first level of a three level Career Path is the Patient Access Associate I located within the Central Registration / Admitting Department. Will serve as the first point of contact for patients in order to perform accurate and timely patient identification, check in, registration and admission. Functions performed include accurate collection and entry of demographic and insurance information, insurance verification, capturing signatures for consents and completing account follow-up. Ensures the accuracy of the patient's bill including account follow-up five days post discharge. May perform or support additional functions including scheduling, copay collection, financial navigation, switchboard and Emergency Department arrival and registration. While this is a non-clinical role, the Associate I will work closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment. Functions may be performed in a high volume, fast paced environment. The associate will provide customer service support for visitors and families. Patient Access care team members serve all patient populations and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude for all patients and visitors.

Per diem - flexible and varied schedule. Availability for 3-4 shifts per month required. Shift days and times vary and may include first, second, or third shift . Ideal for candidates seeking a flexible, as-needed schedule with no guaranteed hours .

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education : High school diploma or GED preferred.
• License / Certifications : N / A
• Experience : Related experience in healthcare or customer service is preferred.
• Additional Skills / Requirements Required : Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills / Requirements Preferred : N / A

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact alyssa.lewis@mainehealth.org