Senior Associate, Senior Process Manager - Subpoena Fulfillment

Senior Process Manager - Subpoena Fulfillment

A great opportunity exists for a detail-oriented, confident, and highly organized professional to join Capital One's Subpoena Fulfillment and Intake team. This person will manage, develop, and motivate a dynamic group of legal professionals who receive, review, research, and fulfill on third-party subpoenas issued to Capital One. In addition, this role involves partnership and collaboration with external requestors (e.g. prosecutors, civil attorneys) as well as internal business groups to meet desired outcomes. The Sr. Process Manager will develop a strong knowledge of subpoena fulfillment and intake processes, data and systems. The role requires a proactive individual with the ability to juggle multiple tasks, consistently manage a group of high performing associates, and meet expectations of team-based metrics. In order to achieve meaningful, collaborative time in the office, working onsite at the Riverwoods location in accordance with the Capital One hybrid policy is expected.

Primary Responsibilities

• Manage and provide oversight of a team to insure legal requests are completed timely and within stated team benchmarks
• Utilize strong judgment for issues that require escalation to in-house counsel, manager, other departments, and / or senior leadership
• Actively participate as part of the leadership team to drive well managed agendas with a primary focus on engaging and supporting the entire group
• Provide continuous feedback and coaching to associates to maintain high quality results and a strong customer experience
• Proactively identify and problem-solve issues or process improvements within scope; work closely with management to insure appropriate prioritization
• Communicate with requesting parties / agencies to resolve ambiguous requests
• When necessary, provide hands-on support to assist team with production work
• Ensure timely administrative responsibilities of time cards, participation in team meetings, attendance, reporting, etc
• Actively support and comply with team and department objectives

Basic Qualifications

Preferred Qualifications

This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise-wide virtual work days. Monday, Tuesday, Wednesday, and Thursday are options for in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL : $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).