2Nd Shift Guest Services Representative

Job Description

Job Description

A Guest Services Representative for the 2nd shift in Newport, KY, US is accountable for welcoming and bidding farewell to guests as part of the hotel's commitment to providing exceptional guest experiences and ensuring financial success.

Compensation : $14 - $15 hourly

Responsibilities :

• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answer the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests
• Maintain a record of guests who have checked in and out
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications :

We have a 2nd shift (3 pm-11 pm) Full-time position available.

Fosse training is preferred, but not required. We are willing to train the right candidate.

Please only apply if you meet each of these criteria.

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.