Donor Family Engagement Associate (Bilingual)

Job Description

Job Description

Company Description

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.

Job Description

About the Donor Family Engagement Associate

The Donor Family Engagement Associate is responsible for assisting with the department’s sensitive and timely communications with donor families. DFE Associates create letters sent to donor families as well as engage donor families in person and by phone. DFE Associates will also provide guidance and support to families as they cope with their grief by providing written resources and sharing appropriate community resources as requested. Associates will plan and host donor family events to honor donors and their families.

Communicate with families of donors for two years past date of donation to show respect and gratitude for their loved ones’ gifts of life.

Obtains and interprets accurate information from DNA databases that often requires extensive research utilizing DNA staff and medical records. This often includes medical terminology.

Observes policies and procedures for maintaining anonymity.

Maintains and updates donor family database.

Identifies and investigates problems utilizing appropriate DNA staff and medical records.

Apprises supervisor and appropriate DNA staff of donor record errors, and inconsistencies.

Responsible for timely delivery of grief support resource requests.

Maintains supply of grief support resources, including pamphlets, newsletters, lists of community resources, and mailing supplies. Updates quarterly.

Apprises appropriate Community Engagement and Communications staff of any donor family interested in volunteering or sharing story with media.

Processes donor memorial cards.

Compiles and reviews donor family survey data and requests for grief support resources.

Enters survey responses into database. Tallies results and distributes to supervisor.

Notifies supervisor of responses requiring action.

Responds to requests from donor families for grief resources.

Assists with the Donor Family events to honor donors and their families.

Requirements

Minimum Education / Experience :

High School; some college or relevant life experience preferred

Administrative assistance in a health care or human service setting

Strong verbal and written communication

Experience with MS Word & Excel

Bilingual Spanish preferred

1-3 Years experience preferred

We Offer

• Competitive salary ($20 - $22.44 per hour)
• Annual organizational incentive program
• Medical, dental & vision insurance
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture – consistently recognized as a top workplace in Arizona.
• Tobacco-free, drug-free workplace

Additional Information

All your information will be kept confidential according to EEO guidelines.

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws.  All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace.