The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary activity and communication needs. The office serves the college and students in several ways including front desk services / sales (RaiderCards bus passes movie tickets etc.) coordinating all major student events and student clubs / organizations on campus oversight of the food pantry and dining services and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club / organization management.
Requisition ID : 1037
Position Number :
Employee Group : APSS Bargaining Agreement
Schedule : 8 : 00 AM - 5 : 00 PM 40 hours / 52 weeks
Compensation : Level A $20.23 per hour
Benefits : Full-time
Reports to : Director of Student Life and Conduct
Posting Opens : 11 / 07 / 2025
Posting Closes : Open until filled
ESSENTIAL FUNCTIONS
- Overall budget projection and monitoring and account reconciliation for numerous Student Life & Leadership and student organizations including the department budget and the food pantry budget.
- Provide direct support to the Director of Student Life & Leadership through regular update meetings processing navigate referrals assisting with email inbox phone calls and scheduling student meetings
- Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes
- Responsible for Student Life cash management which includes weekly sales deposits cash outs point of sale reconciliations
- Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
- Responsible for daily administration of the Center for Student Life & Leadership including but not limited to :
Purchasing approval for any and all event supplies and food ordering
Coordinate and request through banquet and conference services all space request and space set-up needsResponsible for processing all student organization and student involvement forms. Examples are event registration forms permission to raise funds popcorn machine rental RaiderCard readers cash box requests amplified sound requests and travel and van rental request forms.Verify that approved events are in RaiderConnectCommunicate timelines in a clear and kind way to students and departmentsProvide support to the Campus Activities Boards event planning :Keep up to date with annual budget and follow all GRCC purchasing and contract procedures
Support select CAB events through attendance and representing the Student Life OfficeSupport the campus student events calendar and provide updates as needed to various campus departmentsSupport the PTK advisor and GRCC / PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrars Office.Support the development and production of the GRCC Campus Life NewsletterServe on the Behavioral Intervention Team (BIT) as the teams secretary and support the BIT case-managers in keeping records up to date prompt follow ups in the case management software system and closing reports.Responsible for processing BIT & student conduct background checks upon request scheduling BIT & student conduct appointments and assisting with conduct related paperwork as neededAssist with Student Life counter services including duties related to opening and closing the officeManage office communications; serve as web editor for the Student Life & Leadership office email templates for student response tabling bulletin boards and digital signage related to Student Life & Conduct services at large and / or Student Life sponsored events.Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.Provide back up support to Service and Technology Coordinator for front desk management and supervisionProvide general support to all Student Life office functions and eventsPresent a positive and professional image utilizing the GRCC Service Excellence guidelines to the students visitors department and collegeParticipate as a member or leader on teams or committees as requested or as mutually agreed uponAssist in event coordination supportRegular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.Performs other related duties as assigned.JOB SPECIFICATIONS
Education Credentials
Associates degree or comparable combination of relevant education and experienceWork Experience
Three (3) years of experience in a customer service role or office environment requiredExperience in higher education preferredSkills
Ability to perform functions of the job efficiently and cheerfully in stressful situationsExcellent organizational and problem solving skillsExcellent written verbal and interpersonal communication skillsAbility to provide high level customer servicePossess the personality and enthusiasm to work with students college staff and general publicProficient in software applications including PeopleSoft Microsoft Office (MS Word Excel Publisher Power Point).Ability to take initiative to follow through and effectively manage multiple projects in a timely mannerAbility to work effectively with diverse groups and individualsFinalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.Physical Demands
Ability to lift a maximum of 30 poundsAbility to sit for prolonged periods of timeAbility to constantly engage students at different stations throughout the Student Services area for long periods of timeMental Demands
Ability to handle confidential material judiciouslyProject a professional image including punctuality and good attendance recordExhibit a working knowledge of College departments and services available for students staff faculty and the communityWorking Conditions
GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.Primarily office / desk work.Position requires ability to stand / walk for long periods of time during major events.Some nights and weekends required.BENEFITS
Health Coverage : Six health insurance plan options including one with no health insurance premiums.Time off : Enjoy substantial vacation time.Wellness Program : Access resources for physical and mental wellbeing and an onsite gym membership.Continuous Learning : Career development and educational opportunities.Retirement Plans : Secure your future with our retirement options including a state retirement plan.NEXT STEPS / APPLICATION PROCESS
Please fill out an application at Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age race color religion marital status sex / gender pregnancy sexual orientation gender identity gender expression height weight national origin disability political affiliation familial status veteran status or genetics in all programs activities services employment and advancement including admissions to access to treatment in or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs activities services and employment including recruitment selection retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel 143 Bostwick Avenue NE Grand Rapids MI 49503-3295.
Required Experience :
IC
Key Skills
English,AXA,Immigration,Litigation Attorney,Big Data
Employment Type : Student
Experience : years
Vacancy : 1