UniPay Technical Support Representative

Job Description

Job Description

Opportunity Overview

We have a Unique opportunity for a creative, tech-savvy, service-oriented individual to join our UniPay division as a Full-Time Technical Support Representative. If you are someone who can jump on technical service calls and enjoys helping customers solve problems at the same time, then we want to hear from you!

Position Overview

Technical and Customer Service support of the UniPay product and any associated applications to ensure efficiency, functionality and customer satisfaction for all UniPay users.

Primary Accountabilities

Duties Relating to UniPay

• Supports UniPay product and any associated applications, including basic set-up of new customers, setting up customers on the user’s system, resolving operational issues, obtaining necessary origination documentation, monitoring customer activity to ensure proper usage, and ensuring account maintenance.
• Is responsible for required UniPay reporting for both customers and other Municipal staff.
• Participates in the assigned “Daily & Monthly Responsibilities” rotation, including ACH Chargeback and ACH Notice of Change notifications credit card application processing and customer invoicing.
• Works closely with UniBank IT and other departments in resolving issues and fulfilling all client requests.
• Assists with the efficient and effective implementation of any UniPay upgrade migration process.

Customer Service

Training

Knowledge, Skills, Education and Work Experience

About UniPay & UniPay Direct

UniPayDirectTM, Inc. was founded in 2009. A subsidiary of UniBank, UniPayDirect offers a user-friendly, state-of-the-art online and over-the-counter payment solution that streamlines processing and administration. The product, UniPayDirectTM, is based off of UniBank’s corporate product, UniPay GoldTM, which is sold directly to banks, municipalities, government agencies, and organizations throughout Massachusetts.

UniPay is a proprietary, open-ended and highly flexible online payment platform that streamlines online payment processing, allowing you to accept electronic payments and credit card payments quickly and securely online. UniPay allows for one-time and reoccurring payments, registration-based payments, electronic invoicing and much more. UniPay online payment processing services apply to small, medium, and enterprise businesses and non-profits and can be customized to suit your specific needs. The levels of customization range from a very simple and straightforward payment screen to one with more robust and sophisticated functionality including pre-populated forms and interface capabilities.

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.

We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $21.00 / hr to $24.00 / hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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