Level 3 Support Technician

You will be working as part of the Global Technologies team focusing on the development and support of end user technology including but not limited to the administration of Group Policy, Active Directory, SCCM 2012, MDT, Bitlocker, operating system deployment and other key support services

The role will involve implementing client technology projects as they arise, as well as on-going 3rd level support for BAU activities. The role is service oriented so strong communication skills, organisational skills and customer focus are essential.

Brief Description of Accountabilities :

• Participate in the implementation and support of the corporate mobile phone product (Windows Phone, iPhone, inTune, SCCM)
• Participate in the development, testing and deployment of the corporate Windows workstation platform (Windows 7, Windows 8, Windows 10)
• Developing and maintains operational documentation and specifications on system builds and configurations
• Monitoring the Client Technology Services incident queue, investigating and resolving logged 3rd level end user support incidents
• Mentoring / assisting 1st and 2nd level IT Support staff with incident diagnosis
• Video conferencing system support and administration
• Analysis and resolution of desktop hardware and software problems

Experience and Qualifications :

BS / BA degree in Computer Science or other technical field, or equivalent.

Occasional out of hours and weekend work will be required.

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