Healthcare Customer Support Specialist

Location : On-site in Phoenix, AZ

Starting Pay : $17.42 / hr. with a $750 new hire bonus and potential bonuses exceeding $1,800!

Schedule : Full-Time positions available with varied shift options

Join our Team at Maximus! Are you passionate about delivering exceptional customer service and making a difference in the lives of individuals navigating their healthcare journeys? We are seeking enthusiastic Healthcare Customer Support Specialists to join our dynamic team dedicated to assisting vulnerable communities in understanding their healthcare benefits.

As part of our team, you will receive comprehensive training to prepare you for this rewarding role, where you will :

• Address basic inquiries through various channels such as phone, email, and web chat.
• Utilize our computerized systems for tracking and troubleshooting customer interactions.
• Provide timely, courteous responses while adhering to protocols and guidelines.
• Assist callers in completing online applications and submitting them electronically.
• Stay informed about client regulations and policies to offer accurate support.
• Work collaboratively with peers and maintain high attendance to foster effective communication and teamwork.

Why Maximus? We offer a comprehensive benefits package to support your career and wellbeing :

Eligibility Requirements : High School diploma or equivalent is required along with 6 months of customer service experience. Proficiency in English communication is necessary, along with the ability to work effectively in a team setting. Overtime and holiday shifts may be required.

Maximus embraces diversity, and we are an equal opportunity employer, committed to creating an inclusive environment for all employees. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.