Compliance Senior Analyst

Compliance Senior Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Compliance Senior Analyst to join our team in Lincoln, Nebraska, United States.

Basic Qualifications

• 2 years of demonstrated expertise in life insurance & annuities; understanding of products and concepts.
• 2 years of experience communicating with insurance company home offices ensuring a high level of client satisfaction.
• 2 years of experience with methodology writing for creating clear and concise documentation.
• 2 years of experience in coordinating or leading special projects and supervising, monitoring, and verifying contracts of the Jr. Associates.

Responsibilities

Review, monitor, and verify investigation documents prepared by Junior Associates to ensure accuracy and thoroughness. Interact with members of the Admin team and directly with clients to resolve policy issues and analyze processes for accuracy. Demonstrate excellent written and verbal communication skills. Life Insurance and annuity experience. Excellent analytical / problem solving skills. Assists team with escalated client or account issues. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Compiles and analyzes data to identify trends for root cause analysis. Highest-level of support on programs, projects, reporting, filing for the BPO organization (electronic and hard copy), confidential materials handling, and issue resolution through experiences performing the role. Subject matter expert in particular area of administrative support. Assists to review, update and implement process and policy improvements. Regularly responsible for accessing, organizing, and maintaining confidential company information. Coordinates / leads special projects. Advanced writing, analytical and problem-solving skills. Advanced ability to effectively respond to shifting and changing priorities of a complex nature. Expert client service skills. Exceptional organization and time management skills.

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technical Performance and Issue Tracking

Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. Remote employees must adhere to all technical support procedures and protocols. Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. The workspace must be a permanent, unencumbered location used daily for work. Employees must work with minimal distractions that do not interfere with business operations or service delivery. Ideally, the workspace is isolated from other household members and used exclusively for job duties. Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service. Employees must work from the same location consistently unless prior approval is obtained. If a change in work location is necessary : the new location must meet all Remote Workspace and Technology Requirements. Notification to NTT DATA Management is required before relocating.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.