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Network Operations Technician II

Network Operations Technician II

United CommunicationsChapel Hill, TN, United States
8 hours ago
Job type
  • Full-time
Job description

IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we've been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

  • Award-Winning Culture : 2023 & 2024 Best Places to Work
  • Trusted Local Employer for over 75 Years : 4.7 Google Star Rating
  • Commitment to Employee Well-Being & Satisfaction : Employee-Focused Benefit Offerings
  • Top 100 Fiber-To-The-Home Leader
  • 401k + Match, HSA, and more!

SUMMARY

This position is a Network Operations Technician II position working with the Network Operations department. This role will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment, and all critical infrastructures within. This technician will also work directly with the engineering staff, doing a variety of tasks related to network operations, projects, and maintenance, including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation, and acceptance.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a direct-hire, full-time, on-site position located at either our Chapel Hill, TN, Murfreesboro, TN, or Franklin, TN, location. The schedule for this role is Tuesday through Saturday, from 11 : 00 AM to 8 : 00 PM, after the initial 90-day training period.

During the 90-day training period, the position will report to our Chapel Hill, TN location, and the schedule will be Monday through Friday, from 8 : 00 AM to 4 : 30 PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

  • Diagnoses, troubleshoots, and repairs customer and network troubles.
  • Removes and replaces defective equipment, tracks spares, and ensures repair.
  • Provides support to external departments in the assignment and troubleshooting of facilities.
  • Assists with trouble resolution, including generating packet captures for both network and customer-specific issues.
  • Provides support in single-mode, multi-mode, fiber optic, and CAT5 / 6 cabling.
  • Installs, provisions, tests, and maintains SONET / Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services.
  • Operates and maintains tools, test sets, ODTRs, T-Berd, digital multiplexers, channel banks, circuit termination equipment, AC, and DC power equipment
  • Performs preventive / scheduled maintenance and inspections on equipment and on the critical infrastructure, including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants
  • Compiles and maintains records and documentation as needed.
  • Provides a high level of customer service and assists with installation and troubleshooting for enterprise and large business customers.

    • REQUIREMENTS :

  • 2+ years' experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment, including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches
  • CCNA or JNCIA certifications are preferred.
  • Some technical evaluation and fundamental judgment are required while building an internal and external network.
  • Preferred experience supporting Juniper, Adtran, Arista, Calix, and DWDM Transport Equipment
  • Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP
  • Ability to operate various service equipment, including hand tools, electric drills, and company test sets.
  • PC Skills - requires an advanced understanding of computer hardware and software, especially word processing and email.
  • Ability to touch-type at 35+ WPM required.
  • Valid TN driver's license and satisfactory driving record required.

    • Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.

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    Operation Technician • Chapel Hill, TN, United States