Admissions Counselor I - Office of Admissions

Job Details

General Notes

Must be eligible to work in the United States on a full-time basis for any employer. Position is located in El Paso.

Purpose

The position is vital to the continued success of the Office of Admissions. The position oversees a large, important, demanding territory in El Paso and therefore requires an Admission Counselor specifically to meet the needs. Without this, the Office of Admissions would not be able to actively recruit prospective students in El Paso and provide the utmost customer service to our prospective students, parents and counselors in El Paso.

Responsibilities

• Communicate with and engage prospective students throughout the college selections, admissions and enrollment process on an individual basis via phone, email, and in-person meetings.
• Drive personal vehicle, rental vehicle, or university vehicle to accomplish tasks. Engage and communicate with varied populations of high-ability prospective students throughout the college selections, admissions and enrollment processes both in-person and using various communications tools.
• Maintain strong relationships with high school, district, alumni, community stakeholders, business and educational contacts in assigned territory. Conduct presentations on the undergraduate experience, value of a degree, and admissions process of The University of Texas at Austin. Represent the university at regional, school and community college fairs and programs. Travel frequently to and throughout assigned territory to implement recruitment strategy.
• Serve as file reviewer for admission. Meet numeric, chronological and qualitative reading goals and participate in the scholarship award process.
• Using strategic planning, data and assessments to understand assigned territory, plan and coordinate all aspects of general high school and student-based outreach and recruitment activities, including scheduling, reporting and assessment. Coordinate recruitment and outreach in community colleges and organizations within assigned territory.
• Work towards advancing the goals of the Office of Admissions. Use and update the office's customer relationship management system (CRM) in a timely and efficient manner. Maintain active communication with Admissions team and other related offices as necessary. Assist other staff with territory event programming and support general recruitment programming and initiatives for the Office of Admissions.

Required Qualifications

Bachelor's degree. Experience providing customer service. Experience using Microsoft Office and standard office equipment. Experience in preparing and conducting presentations. Experience assisting or counseling students. Strong interpersonal and organizational skills. Ability to manage multiple tasks, projects, and priorities. Excellent written and verbal communication skills; professional demeanor. Proficiency in Microsoft Office.

Preferred Qualifications

Bilingual in Spanish and English. More than two years of customer service experience. Admissions experience and / or experience working with students on a university or college campus as an orientation or peer advisor, resident assistant, student ambassador, or with other student service-oriented departments or organizations. Experience with UT Austin policies, procedures, and programs. Direct experience working for a competitive and highly selective institution. Advanced experience using Microsoft Office and customer databases. Ability to communicate professionally and empathetically with parents and students. Experience in a fast-paced environment. Demonstrated ability to successfully build, nurture, and balance professional relationships to achieve tasks. Familiarity with The University of Texas at Austin's academic offerings and student life.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$43,000

Working Conditions

Required Materials

Important   for applicants who are NOT current university employees or contingent workers :  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers :  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.