Talent.com
CSR Lead - Vienna, WV - Vienna, WV

CSR Lead - Vienna, WV - Vienna, WV

WesBanco Bank Inc.Vienna, West Virginia, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Back

CSR Lead - Vienna, WV

#53-8031

Vienna, West Virginia, United States

Apply

Apply for this job now! Apply

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Vienna, WV.

Market

Morgantown

Work Hours per Week

37.5

Requirements

High school diploma required.

Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required.

Job Description

Summary :

Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.

Essential Functions :

Excellent Customer Service

Identify Referral Opportunity

Leadership of CSR Line

Operational Control and Reporting

Essential Duties and Responsibilities :

Personally, models the standards of the Bank's Mission, Vision, and Pledge.

Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.

Assists in and completes reports related to Operations as assigned by Banking Center Management.

Develops knowledge of the Bank's products and services.

Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.

Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.

Primary contact for customer issues and complex customer's needs related to CSR function.

Ensures security and dual control procedures as assigned by the Bank are met at all times.

Communicates pertinent information to the CSR staff in a timely manner.

Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

SUPERVISORY RESPONSIBILITIES

Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.

Charged with assigning and directing work, assists with coaching, training, and evaluating performance.

Addresses complaints and resolves issues relating to the CSR line.

Other Skills and Requirements :

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.

Full-Time / Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Vienna, West Virginia, United States

Create a job alert for this search

Vienna • Vienna, West Virginia, United States

Related jobs
  • Promoted
Travel Registered Nurse - Home Health - $2,430 per week in Vienna, WV

Travel Registered Nurse - Home Health - $2,430 per week in Vienna, WV

TravelNurseSourceVienna, WV, US
Full-time +1
TravelNurseSource is working with Core Medical Group to find a qualified Home Health RN in Vienna, West Virginia, 26105!. Client in WV seeking Registered Nurse : Home Health.We are looking for a heal...Show moreLast updated: 6 days ago
  • Promoted
Travel Cath Lab Tech - $3261.11 / Week

Travel Cath Lab Tech - $3261.11 / Week

Host HealthcareMarietta, OH, US
Full-time
Host Healthcare is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Marietta, OH.Shift : Inquire Start Date : 10 / 29 / 2025 Duration : 15 weeks Pay : $3261.At Host Healthcare, we ...Show moreLast updated: 3 days ago
  • Promoted
Travel Nurse - RN - Home Health

Travel Nurse - RN - Home Health

Fusion Medical StaffingVienna, WV, US
Full-time
Fusion Medical Staffing is seeking an experienced Home Health Registered Nurse for an exciting Travel Nursing job in Vienna, WV. Shift : Inquire Start Date : 10 / 06 / 2025 Duration : 13 weeks.Facility in ...Show moreLast updated: 7 days ago
  • Promoted
Travel Nurse - RN - Home Health - Hiring Now

Travel Nurse - RN - Home Health - Hiring Now

Fusion Medical StaffingVienna, WV, US
Full-time
Fusion Medical Staffing is seeking an experienced Home Health Registered Nurse for an exciting Travel Nursing job in Vienna, WV. Shift : Inquire Start Date : 10 / 06 / 2025 Duration : 13 weeks.Facility in ...Show moreLast updated: 7 days ago
  • Promoted
Travel Nurse RN - Home Health

Travel Nurse RN - Home Health

Ardor Health SolutionsVienna, WV, US
Full-time
Ardor Health Solutions is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Ardor Health Solutions is looking for a Home Hea...Show moreLast updated: 6 days ago
  • Promoted
Travel Nurse RN - Home Health - $2,399 to $2,643 per week in Vienna, WV

Travel Nurse RN - Home Health - $2,399 to $2,643 per week in Vienna, WV

TravelNurseSourceVIENNA, WV, US
Full-time
TravelNurseSource is working with AMN Healthcare to find a qualified Home Health RN in VIENNA, West Virginia, 26105!.Job Description & Requirements. Registered Nurse – Home Health - Travel - (H...Show moreLast updated: 3 days ago
  • Promoted
Travel Nurse RN - Home Health - $2,430 per week in Vienna, WV

Travel Nurse RN - Home Health - $2,430 per week in Vienna, WV

TravelNurseSourceVienna, WV, US
Full-time +1
TravelNurseSource is working with Core Medical Group to find a qualified Home Health RN in Vienna, West Virginia, 26105!. Client in WV seeking Registered Nurse : Home Health.We are looking for a heal...Show moreLast updated: 6 days ago
  • Promoted
Travel Nurse RN - Home Health - $2,386 per week

Travel Nurse RN - Home Health - $2,386 per week

Supplemental Health CareVienna, WV, United States
Full-time +1
Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Supplemental Health Care is hiring experienced RNs...Show moreLast updated: 4 days ago
  • Promoted
Travel Nurse RN - Home Health - $2,622 per week

Travel Nurse RN - Home Health - $2,622 per week

Ardor Health SolutionsVienna, WV, United States
Full-time
Ardor Health Solutions is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Ardor Health Solutions is looking for a Home Health ...Show moreLast updated: 7 days ago
  • Promoted
  • New!
Travel Home Health RN - $2,646 per week

Travel Home Health RN - $2,646 per week

Assured NursingVienna, WV, United States
Full-time
Assured Nursing is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Assured Nursing is currently seeking a.The ideal candidate ...Show moreLast updated: 14 hours ago
  • Promoted
Travel Nurse RN - Home Health in Vienna, WV

Travel Nurse RN - Home Health in Vienna, WV

TravelNurseSourceVienna, WV, US
Full-time
TravelNurseSource is working with Fusion Medical Staffing to find a qualified Home Health RN in Vienna, West Virginia, 26105!. Facility in Vienna, West Virginia.Fusion Medical Staffing is seeking a ...Show moreLast updated: 6 days ago
  • Promoted
Travel Nurse - RN - Home Health - $2128.8 / Week - Hiring Now

Travel Nurse - RN - Home Health - $2128.8 / Week - Hiring Now

TotalMed StaffingVienna, WV, US
Full-time
TotalMed Staffing is seeking an experienced Home Health Registered Nurse for an exciting Travel Nursing job in Vienna, WV. Shift : 5x8 hr days Start Date : 10 / 06 / 2025 Duration : 13 weeks Pay : $2128.We ...Show moreLast updated: 7 days ago
  • Promoted
  • New!
Travel Home Health RN

Travel Home Health RN

Assured NursingVienna, WV, US
Full-time
Assured Nursing is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Assured Nursing is currently seeking a.The ideal candid...Show moreLast updated: 12 hours ago
  • Promoted
Travel Registered Nurse - Home Health in Vienna, WV

Travel Registered Nurse - Home Health in Vienna, WV

TravelNurseSourceVienna, WV, US
Full-time
TravelNurseSource is working with Fusion Medical Staffing to find a qualified Home Health RN in Vienna, West Virginia, 26105!. Facility in Vienna, West Virginia.Fusion Medical Staffing is seeking a ...Show moreLast updated: 6 days ago
  • Promoted
Travel Home Health RN - $2,430 per week

Travel Home Health RN - $2,430 per week

Core Medical GroupVienna, WV, United States
Full-time +2
Core Medical Group is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Client in WV seeking Registered Nurse : Home Health.We ar...Show moreLast updated: 6 days ago
  • Promoted
  • New!
Travel Home Health RN

Travel Home Health RN

Access HealthcareVienna, WV, US
Full-time
Access Healthcare is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Access Healthcare Job ID #73238566.Pay package is bas...Show moreLast updated: 12 hours ago
  • Promoted
Travel Home Health RN

Travel Home Health RN

Core Medical GroupVienna, WV, US
Permanent +1
Core Medical Group is seeking a travel nurse RN Home Health for a travel nursing job in Vienna, West Virginia.Job Description & Requirements. Client in WV seeking Registered Nurse : Home Health.W...Show moreLast updated: 6 days ago
  • Promoted
Travel Registered Nurse - Home Health - $2,399 to $2,643 per week in Vienna, WV

Travel Registered Nurse - Home Health - $2,399 to $2,643 per week in Vienna, WV

TravelNurseSourceVIENNA, WV, US
Full-time
TravelNurseSource is working with AMN Healthcare to find a qualified Home Health RN in VIENNA, West Virginia, 26105!.Job Description & Requirements. Registered Nurse – Home Health - Travel - (H...Show moreLast updated: 3 days ago
  • Promoted
CSR Lead - Vienna, WV - Vienna, WV

CSR Lead - Vienna, WV - Vienna, WV

WesBanco Bank Inc.Vienna, WV, United States
Full-time +1
Vienna, West Virginia, United States.This position is 100% in office.The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be.Superviso...Show moreLast updated: 30+ days ago
  • Promoted
Travel Nurse RN in Vienna, WV

Travel Nurse RN in Vienna, WV

TravelNurseSourceVienna, WV, US
Full-time
TravelNurseSource is working with National Staffing Solutions to find a qualified Other RN in Vienna, West Virginia, 26105!. Details of the RN opening in Vienna, WV : .Anticipated Start Date : 10 / 06 / 20...Show moreLast updated: 6 days ago