Telephone Banker - Inbound Call Center - Brunswick, ME

Telephone Banker - Inbound Call Center - Brunswick, ME

Brunswick, Maine To proceed with your application, you must be at least 18 years of age. This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities : + Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs + Responds to customer inquiries and concerns, creating customized solutions + Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans + Identifies client needs for licensed sales functions, making referrals to Line of Business partners + Quotes rates, terms, and programs for banking solutions + Manages risk in every business, product, and service transaction leveraging available tools

Skills : + Attention to Detail + Client Solutions Advisory + Customer and Client Focus + Interpret Relevant Laws, Rules, and Regulations + Adaptability + Client Experience Branding + Customer Service Management + Issue Management + Problem Solving + Active Listening + Business Development + Consulting + Referral Identification + Research

Required skills : Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching Enjoys ongoing change and learning new technology / processes Has an intermediate level of proficiency with computers

Desired skills : Experience in financial services Experience in sales, cross-selling, upselling or referring products Experience working in an inbound or outbound contact center (phone, chat and or video) Experience working as a Personal Banker managing high client volume

Skills Used in this Role : Relationship building Consumer products and solutions Telephone sales Referral Sales Transitioning client conversations Customer focus Customer service Building rapport Establishing Trust Active Listening Overcoming objections Gaining agreement Multitasking Oral communication Problem solving

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift : 1st shift (United States of America) Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.