Network Operations Manager

Network Operations Manager

Calling all innovators find your future at Fiserv. We're a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role : As a Network Operations Manager, you will be responsible for managing a global team of networking professionals whose primary responsibilities include proactive monitoring, incident response and troubleshooting, and break / fix engineering for a large-scale global network and security infrastructure. You will be responsible for daily operational management of global client facing team whose primary focus is service restoration and client service.

What you'll do :

• Lead and manage a Network Operations team to ensure efficient and effective network performance and uptime
• Oversee proactive network monitoring and incident response, ensuring timely resolution of issues
• Lead and drive severity 1, 2 and 3 incident calls, participating in root cause analysis and problem resolution and provides effective communication to NWOPS director and senior leadership
• Implement and enforce network security measures to protect sensitive data
• Develop and maintain documentation and standard operating procedures for network operations
• Coordinate with other departments to resolve complex network issues and improve network service and provide technical guidance and serve as an escalation point for the Network Operations team.
• Conduct goal setting and performance reviews and provide training and development opportunities for team members including one on ones with associates
• Identify and drive workload reduction items as well as automation opportunities

Experience you'll need to have :

Experience that would be great to have :

How you'll work :

Sponsorship : To be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

Benefits at Fiserv :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please :

Our commitment to Equal Opportunity : Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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