Guest Experience Auditor

Essential Duties : Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented. Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements. Ensures compliance with regulations by examining and analyzing records, reports, operating practices, and documentation. Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders. Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation. Communicates audit progress and findings by preparing reports, providing information in meetings. Provides management reports by collecting, analyzing, and summarizing management information. Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc. Helps instill a culture of safety, security, and quality and deliver measurable results Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. Perform other duties as assigned. SALARY : $ 25.88 / hr. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Minimum Requirements : High School Diploma or GED Valid state issued driver’s license Some college course work or equivalent experience preferred 2 years customer service experience Aviation experience preferred Must be 18 years of age or older Knowledge, Experience, and Skills : At least one year Guest Experience Ambassador experience, with good work performance, ethics, and attendance Impeccable personal presentation and grooming – must be able to keep unform immaculate at all times when guest facing Advanced communication and relationship building skills – able to build relationships with internal and external partners alike using experience and advanced service techniques A collaborative player who can work and communicate effectively as part of a team A problem solver who can work both independently and as a team to solve issues and rapidly deal with changing operational circumstances Must be computer literate with a basic but solid understanding of Microsoft platforms, Outlook, Word, and Excel Employment Type : Full Time Salary : $26 Hourly Bonus / Commission : No