SR QA Manager

Sr. Quality Assurance Manager

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BCs Values and of course loving chocolate. The Sr. Quality Assurance Manager will lead the implementation of best in class laboratory, quality management systems (QMS) and Global Food Safety Initiative (GFSI) food safety standard requirements at Barry Callebauts St. Albans manufacturing site. He / she will drive compliance to quality programs, local / regional / global strategic initiatives and ensure industry standards for food safety systems are implemented and effective.

Key responsibilities include :

• Provides strong and visible quality leadership within the facility and on the factory floor.
• Leverages quality staff and all plant cross-functional staff to achieve the expectations of the factorys quality system.
• Connects / influences local plant management and plant workforce to drive a best in class Quality / Food Safety Culture and provides technical FSQA support to operations.
• Oversees the implementation and sustainability of quality management systems and food safety systems at the facility.
• Plans, manages, organizes and controls the different activities related to Quality assurance and supports the quality team and plant daily with problem resolutions. Provides the plant quality leadership regarding any food safety incident.
• Responsible for the analytical and microbiology lab personnel management and work prioritization.
• Responsible for the investigation of product incidents and customer / consumer complaints at the plant level to ensure timely, accurate RCAs are completed and effective CAPAs are implemented and verified. Manages dispositions of products. Ensure clear responses are provided to customers or sales. Empowers direct staff and collaborates with necessary departments to quickly understand issues.
• Responsible for ensuring a strong internal audit program but also proactively seeks to identify and close gaps in compliance with company policies, GFSI, and regulatory requirements. Take all the actions necessary in order to meet the established and mandatory quality / food safety standard requirements (cGMPs, sanitation, HACCP, allergen management, changeover / flush, hold / release, traceability, EMP, external warehouse requirements, etc).
• Prepares and leads the plant for all visits from external regulatory agencies, GFSI and key customers. Guides the plant through external audits to meet expectations of customers, certification bodies (Kosher, Halal, organic, etc) and independent auditors.
• Ensures corrective actions associated with all gaps identified in the internal and external audits are verified to be effective.
• Manages the sensory evaluation system (training and application)
• Responsible for managing Quality Systems of St. Albans manufacturing facility
• Responsible for working with Production, Upstream and Downstream teams to investigate non-conforming products and supporting production to ensure that those performing testing are trained appropriately and any CCP / oPrP / PC checks are performed appropriately.
• Works with R&D, production and sales team to identify quality / food safety requirements associated with new and transferred products.
• Ensures new equipment commissioning and plant expansion projects consider EMP, sanitary design / sanitation, changeover and other aspects of FSQA.
• Monitors, review, report on all the necessary data to