Customer Service Manager

Front End Supervisor

Purpose : Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant and Service Supervisors. Oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan.

Duties And Responsibilities :

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized
• Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as
• Directs and supervises front end activities including : monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other
• Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises associates assigned, makes recommendations for employment status changes and discipline to Store
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee
• Enforces dress and grooming standards for all
• May serve as overflow cashier. Engages in suggestive selling and other sales techniques.
• Controls shrink.
• Prevents the sale of out of code
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.

Skills And Physical Requirements :

Work Environment :

Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.

Safety-Sensitive Position :

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Disclaimer :

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel so classified may vary within store and / or from store to store.