Service Desk Team Leader

A company is looking for a Service Desk Team Leader I.

Key Responsibilities

Create a cohesive team environment through consistent management

Coach and counsel direct reports, including performance evaluations and training

Ensure day-to-day operations of the Service Desk and meet departmental goals

Required Qualifications

High school diploma or equivalent required

2+ years of management experience, including coaching and mentoring

Good interpersonal skills

Ability to think strategically and understand client needs

Flexibility and adaptability in achieving successful outcomes