Business Development Representative

Job Description:

About Lexus Monterey Peninsula Lexus Monterey Peninsula is proud to be part of the Victory Automotive Group Inc., ranked among the Top 25 Privately Held Companies for 2023. We are a family-owned and operated company since 1997, with over 50 locations nationwide. Our mission is to provide outstanding customer experiences through professionalism and commitment at every level. Job Overview We are seeking a motivated and ambitious Business Development Representative to join our service team at Lexus Monterey Peninsula. This role focuses on delivering exceptional customer service and supporting the service department by managing inquiries and appointments effectively. Job Details Salary: From $20 per hour Job Type: Full Time Location: Seaside, CA 93955 Responsibilities Respond to all incoming service inquiries via phone, website, and online chat. Schedule, confirm, and follow up on service appointments. Greet visitors in a friendly and professional manner. Coordinate customer questions and concerns with appropriate service personnel. Make outbound calls regarding upcoming appointments and vehicle services due. Assist customers in selecting appropriate scheduling options. Provide information about service pricing, durations, warranty coverage, and service packages. Manage paperwork, documentation, and records related to service appointments. Track and manage loaner vehicles for customers. Confirm special order parts status. Provide general administrative support as needed. Perform other duties as assigned by management. Work Environment Lexus Monterey Peninsula offers a professional, drug-free, and non-smoking workplace with a focus on employee growth and satisfaction.

Job Requirement: High school diploma or GED required. Previous experience in administrative, clerical, call center, or customer service roles preferred. Dependable and highly professional work ethic. Basic knowledge of the automotive industry is a plus. Strong organizational and time management skills. Proficient with computer and internet applications, including Microsoft Office. Experience with dealership software and Reynolds and Reynolds is an advantage. Excellent communication and interpersonal skills. Professional appearance and reliable attendance.
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!