Overview
The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that makes decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork cooperation , and quality communication . We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Locations
2301 Woodlands Boulevard
Castle Rock, CO 80104, USA
Miller Activity Complex1375 W. Plum Creek Parkway
Castle Rock, CO 80104, USA
This posting will remain open continuously until filled.
Responsibilities
Provides direction to Recreation Facilities Operations AttendantsResponsible for completing opening and closing procedures for the recreation facilitiesGreets patrons visiting and / or utilizing the recreation facilitiesProvides customer service by responding to basic patron concerns and feedbackAnswers phone and responds to patron questions and connects customers to the appropriate staff when further assistance is neededAccepts fees for facility attendance, program registrations and point of sale transactions as requiredMakes change for customers paying cash as appropriatePerforms refunds for transactions as authorized and requiredResponsible for the accurate accounting of all cash and checks located in the cash drawers is maintained throughout their shift and any discrepancies are recorded and reported to the appropriate staff.Assists patrons with the creating of registration system accounts as requiredVerifies customer residency and updating their registration system accountsMaintains and restocks pro-shop inventory as requiredEnsures and assists Facility Operations Attendant with hourly facility walkthroughs and safety checks are completed as requiredEnsures and assists Facility Operations Attendant with addressing immediate safety and basic sanitary maintenance activities as they are discovered or reportedEnsures and assists Facility Operations Attendant with completing maintenance request forms for identified safety, sanitary or venue quality concerns as identified or reportedEnsures and assists Facility Operations Attendant with maintaining the basic cleanliness of the recreation facilitiesEnsures and assists Facility Operations Attendant with maintaining the cleanliness and safety of the facility entry points and facility adjoining sidewalks during hours when parks maintenance staff are unavailableEnsures and assists Facility Operations Attendant with completing the setup and teardown of various venues and areas as required for scheduled room useServes as the senior staff member on location after operational hours or when administrative staff are not on locationRespond to emergencies located in the recreation facilities while on duty and provide care and / or assistance as required or directedCompletes required reporting on facility participation, daily transactions, point of sale inventory, injury / illnesses and incidents occurring while on dutyPerforms other duties as assigned or requiredMinimum Qualifications
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Age Requirement : Must be at least 18 years of age or older
Education : High school Diploma or GED Equivalent
Experience : At least one (1) year of customer service or any closely related experience; or an equivalent combination of education, training, and experience
Licenses and / or Certifications Required : Current, valid adult, child, and infant CPR, First Aid, and AED Certifications from accredited / approved agencies or the ability to obtain during initial training period.
Knowledge, Skills, and Abilities
Must maintain the ability to work a flexible schedule which includes nights and weekendsMaintain a knowledge of Parks and Recreation Department policies and proceduresMaintain a knowledge of the recreation facilities programs and activitiesSkill in communicating in person and over the phoneAbility to count money and make correct change when necessaryAbility to establish and maintain effective working relationships with patrons and coworkersAbility to exercise consistent tact and courtesy in frequent public contactAbility to handle multiple and various tasks while maintaining attention to detail for accuracyAbility to exercise independent judgment to apply facts and advisory data to problem resolution. Advisory data includes Parks and Recreation policies and proceduresSkill in operating a computer keyboard and the ability to learn specific Recreation Department software applicationsPhysical Demands
Sedentary work for long periods of timeOccasional physical work lifting no more than 25 poundsOccasional lifting, carrying, walking and standingOccasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawlFrequent hand / eye coordination to operate personal computer and office equipmentVision for reading, recording and interpreting informationSpeech communication and hearing to maintain communication with employees and citizensWorks primarily in a clean, comfortable environmentEquipment Used
Uses standard office equipment including a personal computer systemMust satisfactorily complete a criminal background check prior to commencing employment.
The Town of Castle Rock is an Equal Opportunity Employer.
Equal Opportunity Employer. For further information, please review the Know Your Rights notice from the Department of Labor.
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