Repossession Specialist M-F 8am-5pm

Repossession Specialist

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General Function : Under moderate supervision, complete research utilizing skip tracing tools and process orders for voluntary, involuntary, and impound loan repossession assignments and reassignments while following all state and federal laws. Review and complete requests for repossession cancellations and redemptions. Review various additional repossession charges, including requests for additional towing, storage, or repair fees. Conduct research and approve, negotiate, or deny fees.

Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities :

• Conduct research, utilize skip tracing tools, and evaluate data from multiple sources to make strategic actionable decisions
• Submit voluntary, involuntary, and impound repossession assignments / reassignments using multiple systems
• Monitor daily verbal and written correspondence regarding impounds, contact any third party that has possession of the Bank's collateral, and negotiate all storage / tow / repair charges.
• Accurately process and document all requests for repossession cancellations and redemptions.
• Reconcile and review vendor invoices to ensure agreed upon charges are paid and process adjustments to post repossession fees.
• Follow state and federal laws to protect both the Bank and the customer.
• Collaborative approach to identify and recommend solutions to issues.
• Consistently meet or exceed commitments as defined by leadership.
• Perform any other duties as assigned.

Supervisory Responsibilities : None

Minimum Knowledge, Skills and Abilities Required :

Location Grand Rapids, Michigan 49546

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.