Customer Service Representative

EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE!

This role is responsible for booking and confirming travel arrangements for program attendees based on client guidelines, ensuring accuracy and satisfaction. You'll manage communications, maintain records using the Global Distribution System (GDS), and support Travel Directors with documentation. The position involves handling high volumes of participants and inbound calls across multiple programs annually. You'll also track deadlines, respond to land requests, and complete accounting tasks. Ongoing training and collaboration are key to staying aligned with industry updates and client expectations. May handle approximately 10,000-15,000 participants, 3,000 inbound phone calls, and 30-50 programs per fiscal year.

What You'll Be Doing

Book airline reservations for program attendees using scripts, workflows, and airline contracts

Manage block space, complete program accounting, and store airfares

Communicate travel details, fare rules, and policies via phone, fax, and email

Document airline records using the Global Distribution System (GDS)

Ensure accurate ticketing, preferred carrier usage, and ARC compliance

Track and follow up on critical dates to meet report and program deadlines

Respond to attendee land requests and review websites and reports for accuracy

Attend training, meetings, and perform special assignments as directed by management

What You'll Bring

Bachelor's degree or equivalent travel industry experience

Strong customer service skills with a proven track record

High attention to detail and problem-solving ability

Professional communication and listening skills

Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new technology

Ability to manage multiple demands simultaneously

Dependability and punctuality for all scheduled shifts

Nice To Have

Degree in Hospitality or Event Management

Bilingual in Spanish and / or French

Experience with travel coordination in a corporate or event setting

Working Logistics & Things You Should Know

This position is open to both Hybrid and Remote

This position operates on CST.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling or by sending an email to .