PROGRAMMER ANALYST

APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (SOFTWARE) TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one Computer Associate (Software) I, to function as a Programmer Analyst, who will:

- Manage ongoing and future hardware and software design and implementation functions related to Medicaid critical Windows software infrastructure and involved in highly complex technical activities related to the management of the Agency’s Windows platform and other platforms like WMS/UNIX/Windows 10 and/or related software.

- Perform complex technical diagnostics for hardware and software, to ensure efficient operation of the Enterprise Network.

- Monitor the network, to ensure prompt and expedient problem resolution and support and maintain cross platform connectivity for the Enterprise Network computer complexes and other Federal, State, City, and Vendor networks.

- Participate in the development of technical recommendations regarding strategic planning, consolidation, system conversion and acquisition needs for the Network Infrastructure’s growth and upgrade; assist instructing and demonstrating to staff the proper, efficient usage and installation of highly complex application software or related program product software.


Hours/Shift:
Monday-Friday 9:00am-5:00pm

COMPUTER ASSOC (SOFTWARE) -

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or

3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Preferred Skills
- Excellent knowledge of Microsoft OS such as Windows 10, 11, browsers such as Edge, Firefox, Chrome, and plug-ins. - Proficient in Microsoft Office experience including One Drive, Teams, Visio, and Project. - Knowledge of Active Directory Users and Computers. - Excellent knowledge of desktop and laptop hardware components, peripheral devices including printers, and scanners, especially HP, Dell, and Lexmark. - Hands-on hardware troubleshooting experience. - Knowledge of remote access tools like RDP, Dameware and Team Viewer. - Basic knowledge and ability to troubleshoot LAN and wireless networks. - Knowledge of Apple OS X and hardware and ServiceNow preferred. - Ability to operate tools, components, and peripheral accessories, read and understand technical manuals, procedural documentation, and OEM guides. - Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components - Proven experience using Teams and other tools to provide remote support. - Ability to work independently as well as a team member.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement">Residency RequirementNew York City Residency is not required for this position