Job Summary
The Musculoskeletal (MSK) Certified Medical Assistant functions under the direction of the Physician / APP, Nurse Supervisor / Clinical Lead, and / or Practice / Office Manager. The role involves recognizing patient's needs and providing care for the patient under the physician's direction. This includes preparing patients for exams, assisting during treatments, coordinating tests and follow-up care, and documenting in the medical record. The assistant also assists with explaining patient instructions to the patient / family and demonstrates competency and skills to serve patients of all ages.
Core Responsibilities and Essential Functions
Clinical and Non-Clinical Duties and Expectations :
- Rotates among various clinical and non-clinical service areas
- Registers patients upon entrance to facility
- Assists with completion of FMLA forms
- Coordinates information with Workers Compensation Adjuster
- Orders clinical supplies and stock exam rooms
- Prepares exam rooms to aid physicians with treatment of patients
- Performs vital signs and gathers information to prepare patients for provider examination
- Assists physician / APP with bracing, splinting, casting, injections, suture, and staple removal
- Performs basic wound care under the direction of the physician / APP
- Performs as a medical scribe, assisting physician / APP with documentation of progress note and order entry
- Assists with the preparation of pharmaceutical refills for physician / APP approval
- Performs precertification of surgery, schedules surgery, and post operative therapy, and home health care
- Assists with DME orders and instruction for patients
- Maintains required clinical logs : cast saw, eye wash stations, emergency boxes, oxygen tanks
- Assists with medical assistant student clinical rotations and mentorship, and cross-training of other team members
- Assists with patient calls and inquiries, and escalates triage calls to the RN, APP, or physician
- Anticipates and maintains the safety needs of the patient
- Ensures accurate and timely documentation in the EMR
Diagnostic Imaging and Laboratory Duties and Expectations (In areas performed) :
Perform radiographic and other diagnostic imaging procedures to assist clinical team and physicians in treatment of the patientsPrepare and position patients for imaging procedures ensuring all proper techniques including radiation protectionObtain optimum views as ordered by the physicianProcess images and review for proper identification and quality controlCross train other team membersComplete and maintain logs, reports, and documentationProcess, log and prepare labs for shipment to laboratoryPatient Liaison :
Provides relationship-based patient centered care that is consistent with population specific characteristicsAlways partners with the patient and significant others and / or family using such appropriate method for setting and purposePractices using current clinical practice standardsTeamwork and Collaboration :
Coordinates the delivery and documentation of safe quality patient care that promotes the professional care delivery modelDemonstrates teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team membersProfessional Development and Initiative :
Completes all initial and ongoing professional competency assessment, required mandatory education, and population specific educationMay be asked to serve as a preceptor for onboarding Medical Assistants / students and is an exemplary role model for all staff or students for all disciplines to ensure that there is a current and future qualified workforceEvidence Based Practice and Research :
Promotes evidence-based practice, in regards to safe, quality patient careUpholds all health care system / organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory and accreditation requirements and standardsMay serve as practice Safety CoachParticipates in data collection, poses relevant clinical questions to advanced evidence-based practice. Consults appropriate experts and uses appropriate resources and evidence to address practice questionsResources and Support :
Proactively plans for the care of patients across the care continuum in the course of giving direct patient careParticipates in the development of protocols and procedures when called upon or through self-initiation in collaboration with care managers and other members of the health care team to achieve best practice outcomesSupports efficient and effective use of human and material resourcesRequired Minimum Education
High School Diploma General or Other / Certificate Medical Assisting
Required Minimum License(s) and Certification(s)
All certifications are required upon hire unless otherwise stated.
CMA - Cert Medical AssistantBLS - Basic Life Support or BLS-I - Basic Life Support - InstructorAdditional License(s) and Certification(s)
Must have successfully passed a Medical Assistant credentialing body examination (AAMA, AMT, NHA, or NCCT) with current and maintained Medical Assistant credential. Upon Hire Required
Required Minimum Experience
Work experience in a physician practice setting Preferred and Specific experience in practice specialty Preferred and Radiology experience preferred, and / or will provide training within first sixty days in applicable areas only Preferred
Required Minimum Skills
Must be organized and attentive to detail. Must be able to work quickly and efficiently to assure patient comfort and satisfaction. Must be able to communicate and understand verbal and written English language, optimize the use of technology to support clinical care and holds basic computer skills. The employee should also be able to adhere to the WellStar Credo and Code of Conduct.
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