Customer Success Lead

A company is looking for a Customer Success Lead.

Key Responsibilities

Own and manage a portfolio of key enterprise accounts, fostering executive-level relationships

Develop and implement growth strategies for account expansion and alignment on business outcomes

Collaborate with internal teams to enhance customer adoption, resolve challenges, and monitor account health metrics

Required Qualifications

8+ years in Customer Success or Strategic Account Management in a SaaS or technology environment

Proven experience managing high-value enterprise customers and driving renewals and expansions

Strong business acumen with the ability to influence C-level stakeholders

Demonstrated operational discipline in tracking customer health and metrics

Experience working cross-functionally with various internal teams to enhance customer journeys