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Site Manager- Green River

Site Manager- Green River

WYOMING DOWNS, LLCGreen River, WY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Position Summary :

Responsible for the supervision of all day-to-day activities of the assigned location. Ensures OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations.

Reports to : Director of Operations

Major Duties and Responsibilities :

  • Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff.
  • Oversee and verify completion of staff training and development.
  • Lead the execution of promotions, projects, etc.
  • Make recommendations to the Director of Operations to improve service, and cost savings and revenue generating measures.
  • Monitor and control labor costs within the location while maintaining adequate coverage based on fluxuating business demands.
  • Oversee all counts, master safe sheets, and deposits.
  • Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
  • Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities.
  • Calmly and fairly address customer and employee concerns, and site inefficiencies.
  • Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate.
  • Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s).
  • Protect the confidentiality of company / personnel files.
  • Ensure efficiency of HHR Terminals and related gaming equipment.
  • Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
  • Work with employees to develop and grow their skills for future promotional opportunities.
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
  • Perform duties in a calm and efficient manner in all business situations.
  • Perform Assistant Manager duties in their absence.
  • Perform additional duties and responsibilities as assigned.

Qualifications, Education and Experience :

Required :

  • Previous experience with pari-mutuel equipment, rules and regulations
  • Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation
  • Positive, proactive leadership skills with experience developing, motivating and encouraging staff
  • Experience driving positive change via self-motivation and initiate
  • Experience providing high level of customer service
  • Critical analysis skills to effectively resolve issues, challenges, and / or concerns
  • Able to work varied hours which include nights, weekends and holidays
  • Comfortable initiating greetings and conversations
  • Experience using basic tools
  • Previous experience accurately counting, handling, and keeping track of money
  • Basic understand of, and experience using, computer and computer programs
  • At least 21 years of age
  • Ability to communicate effectively in English, including both written and verbal forms
  • Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States

    • Preferred :

  • Highly prefer previous pari-mutuel supervisory or managerial experience
  • Previous experience developing direct reports for promotional and / or professional growth opportunities
  • Experience performing same or similar job duties
  • High school diploma or equivalent

    • Licensing Status :

  • Obtain and maintain the required state gaming license
  • Successfully complete and pass pre-employment and random drug screenings

    • Working Conditions :

  • Work is performed indoors
  • More than 40 hours a week will be required at times. Work hours subject to change.
  • Must be able to work long hours under busy conditions
  • Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
  • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
  • Duties may involve walking, standing for long periods of time, sitting and crouching
  • Specific required movements include the following :

    • Trunk-bend, twist, rotate, push, pull and carry

  • Arms reach, carry, push, pull, lift, twist, and rotate.
  • Legs-lift, push, pull, twist, and rotate
  • Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
  • Must be able to lift 50 pounds.
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    Site Manager • Green River, WY, US