Information Technology Technician

Overview

Senior Technician (Non-engineering role).

Scope and Responsibilities

• Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
• Lead and mentor NOC personnel, offering technical guidance and skill development.
• Develop and maintain training programs and operational documentation.
• Provide 24 / 7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI / ATAC) to escalate and resolve service-impacting issues.

Technical Experience and Skills

Education

Work Schedule and Travel

Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.

Seniority level

Employment type

Job function

Industries

Kansas City, MO

Kansas City, KS

J-18808-Ljbffr