Senior Mortgage Insurance Operations Analyst

Anza MI is a fintech startup using technology and analytics to drive growth & innovation within the US mortgage market.

Anza Mortgage Insurance Corporation is empowering homeownership through credit risk protection.

Our Mission

Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.

Technology Forward

We differentiate ourselves by designing, architecting, and developing our operating systems in-house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.

Customer Centric

We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer-centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.

Risk Management Excellence

Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.

About the role

Responsible for supporting and executing end-to-end processes within the Servicing & Claims Administration department, from MI activation through claim payment. This role plays a key part in ensuring operational excellence, compliance, and customer satisfaction across the ANZA MI portfolio. Deliver stellar customer service to ANZA MI Customers (Internal and External, Vendors and Business Partners)

What you'll do

• Deliver exceptional service to all ANZA MI stakeholders, including internal teams, external clients, vendors, and business partners.
• Ensure adherence to all Servicing & Claims policies and procedures as defined by the MI Operations Group.
• Manage operational workflows related to mortgage insurance servicing and claims with a focus on accuracy, efficiency, and compliance.
• Support client use of the Online Self-Service Portal and provide troubleshooting or guidance as needed.
• Collaborate cross-functionally to support other departments, promote teamwork, and contribute to the broader goals of the organization.
• Monitor and report on key operational metrics, service levels (SLAs), and performance trends.
• Analyze customer behavior and operational trends to identify areas for improvement or automation.
• Drive continuous improvement by identifying and implementing process enhancements and automation opportunities.
• Support production reporting and trend analysis for operational planning and decision-making.
• Participate in system testing, report validation, and quality control efforts.
• Assist in the preparation for and execution of internal, external, and SOX audits.
• Provide training and support for newly hired team members.
• Manage and resolve escalated issues and complex service inquiries with professionalism and attention to detail.
• Contribute to strategic initiatives and cross-functional projects as assigned.
• Develop and maintain a comprehensive understanding of mortgage insurance operations (servicing and claims)

Qualifications

Experience :

5+ years relevant experience required

Education :

Bachelor's degree or equivalent experience preferred

What we offer

We're committed to creating an environment where our team members can thrive both professionally and personally. We currently offer :

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