Project Manager - Strategic Client Engagement

Job Description

Job Description

Project Manager - Strategic Client Engagement About Aspira

For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

We share our client partners' mission : to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.

Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple : make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.

The Ideal Candidate

We are seeking a dedicated Project Manager to oversee projects, operations, and client initiatives for our high profile clients. This role is critical in managing ongoing deliverables, ensuring compliance with SLAs, coordinating cross-functional releases, and supporting client success. The Project Manager will be responsible for driving structured project execution, managing documentation and reporting, and maintaining clear communication between Aspira teams and the client.

Key Responsibilities

Project Management

• Lead and manage client-specific projects, including new implementations and special projects.
• Develop and maintain detailed project plans, ensuring they are accurate, current, and communicated effectively.
• Provide regular updates and visibility to both internal teams and the client regarding hours, deliverables, and risks.
• Prepare and deliver client-facing documents including incident reports, quarterly reports, and other contract deliverables.
• Track key projects, SLAs, and deliverables that inform the overall health of the client relationship, working hand-in-hand with the Relationship Manager. Provide clear updates, insights, and documentation so that account leadership has an accurate view of client health at all times.

Development

Documentation and Reporting

Relationship Management

Qualifications