Program Administrator

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Program Administrator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As the PMO Program Administrator within MMA Technology, you will play a pivotal role in connecting the dots between demand, delivery, and resources. You will be responsible for maintaining the systems and reports that track the MMA Tech Project Portfolio, which helps us understand what work is in flight, what’s upcoming, and where capacity constraints may impact priorities -- enabling leadership to make informed decisions about how we deliver value.

You will be responsible for:

• Maintaining and updating the enterprise project portfolio in Planview—tracking status, milestones, delivery health, and dependencies.

• Building, managing and sharing dashboards and reports that highlight portfolio progress, resource utilization, capacity vs. demand, and upcoming initiatives.

• Collaborating with project managers, product owners and delivery teams to ensure consistent, timely updates of project data and forecasts.

• Tracking current and forecasted demand across IT functions; monitoring resource capacity by role/team and identify potential bottlenecks or under-utilization.

• Using portfolio-management tools (primarily Planview) and supporting systems to model “what-if” scenarios for new initiatives, shifts in delivery timelines, or resource changes.

• Serve as the tool administrator and data steward for Planview: configuring and maintaining projects/portfolios, resource pools, templates, dashboards, and user roles.

• Conducting regular data-quality reviews to ensure accuracy of project, resource and capacity data. Identifying improvements to simplify workflows and improve reporting.

• Engaging with stakeholders across IT (project managers, resource leads, leadership) to translate data into actionable insights and facilitate governance or prioritization meetings.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Hands-on experience with project portfolio management tools (experience with Planview preferred).

• Strong analytical skills with ability to translate data into insights and executive-ready reports/dashboards.

• Excellent communication and interpersonal skills—with ability to work effectively across delivery, resource, and leadership teams.

• Ability to manage systems, enforce data integrity, and support process improvements.

• Bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent experience).

• 4 years of experience in a PMO, portfolio management, or demand/capacity planning environment.

These additional qualifications are a plus, but not required to apply:

• Familiarity with IT resource management, capacity planning, or agile portfolio management concepts.

• Experience with Power BI or similar reporting tools

• Background in IT or technology project environments.

• Working knowledge of financial tracking or forecasting concepts (effort, cost, ROI).

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Tuition reimbursement and professional development opportunities

• Remote work

• Charitable contribution match programs

• Stock purchase opportunities