Job Description
Job Description
Role Overview
Collaborate with and guide home-buyers through the home closing process with excellent communication and empathy supporting a seamless closing experience.
Core Functions
- Guide each home-buyer through closing process with empathy, urgency, and diligence.
- Collaborate with homebuilder and escrow officer to ensure accurate and efficient order opening, calendar management, and diligent, timely communication
- Throughout the closing journey, form relationships while enthusiastically and warmly communicating with homebuyers and team members.
- Continually enhance the closing day experience by collaborating with home-builder to create a personalized, memorable, and seamless closing day for each home-buyer.
- Partner with the escrow officer to see a file through from start to finish, adapting and pivoting as needed to serve homebuilder and homebuyer with excellence.
Preferred Qualifications
Customer service experienceExperience in the title industryQualia software experienceWork Environment and Physical Requirements
Office environmentVision for near, mid-range and far as well as hearing for low, medium, and high pitch.Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.Ability to lift 5 - 20 pounds.Hours and Schedule
Average 40 hours per week (8am-5pm, M-F).Travel is occasionally required.Benefits
Comprehensive Employee Benefit PackageEmployer-Paid Life, AD&D, LTD InsuranceEnrolled into ESOP (Retirement Benefits)Paid Time Off PolicyCompany-Issued Cell PhoneCompany Training OpportunitiesCompany-Sponsored Vision Trips