Front Desk Specialist

Job Description

Job Description

JOB SUMMARY :

Mid-Ohio Food Collective (MOFC) is looking for a Front Desk Specialist to support the daily operations of the reception area / front desk, ensuring a positive experience for all visitors.

RESPONSIBILITIES :

• Greet and direct walk-in and telephone visitors to appropriate MOFC areas or meeting rooms and provides non-MOFC organizations with assistance while on premises.
• Sort and delivers MOFC mail; accepts carrier deliveries and coordinates couriers.
• Process financial transactions for sales, agency payments, and donations by providing receipts, cash payments, credit card payments, and / or check payments.
• Update MOFC information on Volunteer Hub, organizational landing pages, and similar online resources.
• Maintain Volunteer Database for quality control purposes, and assists with reporting analytics
• Update volunteer records including hours, personal information, and contact information.
• Create visual content for display screens in partnership with VS Team.
• Submit and track creative briefs and social briefs for Volunteer Services department.
• Assist with scheduling group volunteers and provides information regarding scheduling.
• Capture and curate volunteer photos across MOFC operating locations.
• Assist with Volunteer Services recognition and appreciation efforts.
• Conduct site tours and make general organization-wide announcements.
• Conduct MOFC tours.
• Maintain and distribute the employee phone directory.
• Collect leads for volunteer stories and media opportunities.
• Advocate for volunteerism and the importance of the volunteer program within the organization.

QUALIFICATIONS :

Education and Certifications : High-School Diploma or GED required.

Experience : One year of receptionist experience to include use of a multi-line phone system. Experience in interacting with the public. Non-Profit experience preferred. Must be proficient with Microsoft office products.

Skills / Competencies : Effective communication skills (verbal and written); must be organized and able to provide exceptional customer service. Comfortable learning and using new computer platforms.

JOB CONDITIONS :

Normal office environment.

This job posting is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his / her manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.

Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Mid-Ohio Food Collective is a Drug-Free Workplace.

Mid-Ohio Food Collective's pre-employment Drug Screen includes testing for marijuana (THC). Although marijuana may be legal under certain state laws, it remains an illegal substance under federal regulation and therefore our policy as well. A positive test result for marijuana will be treated the same as a positive result for any other illegal, non-prescribed, or unauthorized controlled substance.

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