Technical Client Account Manager

divh2Technical Client Account Manager / h2pstrongWHO ARE WE? / strong We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! / ppCloudSEK, one of Indias most trusted Cyber security product companies, is on a mission to build the worlds fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. / ppFounded in 2015, headquartered at Singapore, we are proud to say that weve grown at a frenetic pace and have been able to achieve some accolades along the way, including : / pulliCloudSEK XVigil constantly maps a customers digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. / liliA powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers attack surfaces. CloudSEKs BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. / liliCloudSEKs Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. / li / ulpKey Milestones : / pulli2016 : Launched our first product. / lili2018 : Secured Pre-series A funding. / lili2019 : Expanded operations to India, Southeast Asia, and the Americas. / lili2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. / lili2021 : Raised $7M in Series A funding led by MassMutual Ventures. / liliAwards Recognition : Won NetApp Excellerators Best Growth Strategy Award, CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. / lili2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault. / li / ulpstrongPosition Overview : / strong / ppThe Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines customer advocacy, technical expertise to enhance customer engagement and retention in a competitive market and also has a sales mindset for revenue expansion in the region. / ppstrongKey Responsibilities : / strong / pulliCustomer Onboarding : Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions. / liliRelationship Management : Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges. / liliProactive Engagement : Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies. / liliConduct Business Reviews : Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement. / liliInternal Collaboration : Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement. / liliTechnical Expertise : Demonstrate value - Triage customer portals on a regular basis and share critical threats reports. / liliCustomer Advocacy : Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives. / liliReporting and Metrics : Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews. / liliRevenue target : Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEKs solutions. / liliMaintain partner relationships, collaborate with them for smooth renewal and develop a winning strategy for revenue expansion. / liliCustomer Engagement : Organize customer events and manage customer advisory. / li / ulpstrongQualifications : / strong / pulliProven experience in customer success and client account management in the cybersecurity industry. / liliStrong understanding of cybersecurity concepts, technologies, and market trends. / liliExceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. / liliStrong negotiation skills / liliAnalytical mindset with the ability to derive insights from data to drive decisions and improvements. / liliStrong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. / lili5+ years experience in cybersecurity, client facing roles / liliBachelors degree in Cybersecurity, Technology is preferred / li / ulpstrongBenefits of Joining CloudSEK / strong / ppWe provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. Youll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include : / pulliFlexible working hours. / liliFood, unlimited snacks and drinks are all available while at office. / li / ulpAnd, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here! / p / div