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Health Assistant II

Health Assistant II

Harvard UniversityCambridge, MA, US
30+ days ago
Job type
  • Full-time
Job description

Health Assistant II In Dermatology

By working at Harvard University, you join a vibrant community that advances Harvards world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the universitys overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Harvard University Health Services (HUHS) is the on-site multi-specialty medical practice and health administration for the Harvard community. It provides care to students, faculty, staff, eligible post-docs, retirees, and their dependents. HUHS also manages two university-owned health plans, HUGHP (for faculty and staff) and SHIP (for students), and collaborates with other departments to address public health needs.

The Health Assistant II In Dermatology provides clinical and administrative support according to coverage needs. Clinical duties include, but are not limited to preparing examination rooms, performing EKGs and waived testing, maintaining patient flow, providing patient instruction regarding preparation of tests / procedures, preparing medical records ensuring that confidentiality is maintained, and assisting clinicians during examinations and minor procedures. Administrative duties include assisting patients on the phone and in person, checking patients in and collecting copays, scheduling appointments (including outside tests), and other general office responsibilities, including sending out letters and routing messages to clinicians. Performs other related duties as required.

Job-Specific Responsibilities :

  • As a member of the clinical care team, assures the safe and satisfactory care of patients.
  • Opens and closes the clinic according to written protocol.
  • Collects and records all payments including insurance co-payments, inoculations, fee for service, and medical equipment.
  • Demonstrates the ability to schedule patient appointments utilizing all functions of the appointment system.
  • Completes all the necessary information in scheduling patient appointments.
  • Knowledgeable about and able to articulate insurance limitations to patients understanding when to refer patients to Member Services.
  • Handles all emergency phone calls appropriately, efficiently, and according to emergency protocol.
  • Schedules outside tests for patients.
  • Appropriately sorts and distributes lab results to clinicians.
  • Responds appropriately to patient requests for medical record information.
  • Performs data entry.
  • Performs general office responsibilities including typing and sending out letters.
  • Assists patients by providing directions, escorting, transporting and ensuring their comfort and safety.

Clinical :

  • Sets priorities in organizing activities for the day to assure excellent patient care in conjunction with the clinical team and group leader.
  • Demonstrates flexibility when unexpected changes in assignment occur.
  • Identifies own learning needs and requests assistance from others when needed.
  • Documents care provided using appropriate forms.
  • Communicates to other staff members / group leader and / or clinician prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate unit coverage.
  • Maintains adequate inventory of exam room supplies.
  • Monitors expiration dates of relevant supplies.
  • Maintains adequate preparation of examination rooms at the beginning and end of the day and between each patient contact.
  • Completes and documents daily exam room surveillance checks.
  • Demonstrates skill and proficiency in maintaining patient flow.
  • Demonstrates the ability to identify and respond to potential life threatening situations during telephone encounters.
  • Demonstrates universal precautions in all care delivery.
  • Demonstrates principles of medical asepsis through proper hand washing techniques, proper handling and disposal of infectious wastes, and proper handling of specimens.
  • Adheres to policy and procedure regarding handling and processing of all specimens.
  • Assists clinicians with pelvic examinations and pap smears.
  • Provides patient instruction regarding preparation of tests / procedures.
  • Carries out proper procedure for reporting faulty equipment.
  • Monitors PPI insuring nothing is viewed by patients or unauthorized personnel.
  • Communicates abnormal findings / changes in patient status to appropriate team member.
  • Maintains current CPR recertification.

    • Dermatology Practice :

  • Assists in surgical procedures.
  • Updates "I Pledge" program and monitors patients needing lab testing.
  • Keeps rooms adequately stocked being aware of each provider's preferences.

    • Competencies :

  • Demonstrates the ability to obtain and document accurate vital signs including temperature, blood pressure, pulse and respiratory rate.
  • As requested, accurately performs and documents postural vital signs.
  • Accurately performs and documents visual acuity testing.
  • Demonstrates knowledge and skill necessary to perform waived testing. Demonstrates the ability to fit patients with canes or crutches and instruct them in the correct use of these devices.
  • Demonstrates the ability to set up an oxygen delivery system.
  • Demonstrates the ability to set up nebulizer equipment.
  • Demonstrates the ability to perform and document pulse oximetry.
  • Demonstrates the ability to recognize a negative PPD skin test result.

    • Qualifications :

    Basic Qualifications :

  • Graduate of medical assistant program
  • Two years of patient service experience

    • Additional Qualifications and Skills :

  • Administrative experience in a healthcare environment
  • Knowledge of Microsoft Office applications
  • Excellent interpersonal, organizational, and communication skills
  • Good judgment, ability to identify and set priorities, multi-task, and work well with deadlines
  • Ability to handle confidential information with discretion
  • Willingness to learn new skills and to work as part of a team in a changing environment
  • Bilingual skills preferred

    • Additional Information :

  • Standard Hours / Schedule : 35 hours per week
  • Visa Sponsorship Information : Harvard University is unable to provide visa sponsorship for this position
  • Pre-Employment Screening : Criminal, Identity, Healthcare Sanctions Level 3

    • Work Format Details :

    This position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

    Salary Grade and Ranges :

    This position is salary grade level 052.

    Benefits :

    Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to :

  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

    • EEO / Non-Discrimination Commitment Statement :

    Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvards academic purposes.

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