Operations Manager

Operations Supervisor

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Summary

We are looking for an Operations Supervisor to manage our Front Desk and Rooms department. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations, and guest services. As an Operations Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary material
• Train, supervise, and front office staff
• Assist with breakfast as needed
• Assist in Housekeeping as needed, act as relief housekeeping supervisor
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customer requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution

Qualifications

Benefits / Perks

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirn consideracin por el empleo sin distincin de raza, color, religin, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracterstica protegida por la ley.