Merchant Performance Specialist

Job Description

Job Description

Merchant Performance Specialist

The Merchant Performance Specialist is a sales-driven, relationship-focused role dedicated to enhancing merchant engagement and sales performance. This position requires a proactive approach to driving utilization, optimizing merchant partnerships, and delivering exceptional service to support business growth.

As a key liaison between merchants, sales representatives, and internal teams, this role demands strong communication, problem-solving abilities, and a results-oriented mindset. The ideal candidate thrives in a fast-paced, target-driven environment, balancing multiple priorities while maximizing sales impact.

What We Offer

• Competitive Compensation + Performance Incentives
• Paid Time Off, 401(k) Matching, and Comprehensive Medical, Dental, and Vision Benefits
• Opportunities for Career Growth in a High-Growth Organization
• A Collaborative and Dynamic Work Environment

Key Responsibilities

Qualifications & Experience

Bonus Skills

Key Competencies for Success

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions , both dedicated to serving cash- and credit-constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America —including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more . In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.

Through our wholly owned subsidiary, American First Finance (AFF) , FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners , we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index® , reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth.

Note :   The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign / reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

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FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and / or to receive all other benefits and privileges of employment, please contact Human Resources at  Recruiter_US@firstcash.com  or (800)645-2611 Ext. 1