Desktop Support Technician

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Overview

This position is responsible for resolving potential or actual technical issues, troubleshooting different software packages, hardware devices and other applications.

Responsibilities

• Ensure all IT support requests, and solutions, are logged in the Help Desk system.
• Address user tickets regarding hardware, software and networking.
• Walk users through installing computer peripherals.
• Ask targeted questions to diagnose problems and guide users with step-by-step instructions.
• Conduct remote and basic network troubleshooting (Wi-Fi connectivity, patch panel checks, cabling issues).
• Test alternative pathways to resolve an issue and direct unresolved issues to the next level of support.
• Provide first-line support during upcoming domain migration and other system upgrades.
• Assist with Active Directory user and group management (account creation, password resets, group memberships).
• Maintain asset inventory (computers, peripherals, licenses) and print infrastructure.
• Customize desktop applications to meet user needs and follow up with clients to ensure systems are functional.
• Report customer feedback and potential product requests; contribute to technical documentation and manuals.

Qualifications

Education, Certifications and Experience

Physical Demands and Work Environment

Working conditions are normal for a manufacturing, machine shop or office environment. All employees are expected to adhere to safety policies and wear personal protective equipment when required. Duties, responsibilities and activities may change at any time with or without notice.

This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required.

The ADA compliance statement : reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Employment Details

Note

Referrals increase your chances of interviewing. This job posting reflects current information for Georgetown, TX; location and details may change. This description is not exhaustive of all duties and responsibilities and may be adjusted as needed.

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