Bellman

Job Description

Job Description

Assists guests with all aspects of arriving, locating room, and departing of the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Continually strive to ensure a quality guest experience by providing a clean, safe, welcoming facility at all times
• Assist guests with arrival by welcoming in a friendly, professional manner
• Remove luggage from vehicles and place on baggage carts
• Open car and hotel doors for guests
• Delivery of luggage to rooms
• Delivery of guest laundry, messages, faxes, etc.
• Explains to guests operating procedures of TV and HVAC controls
• Assists with room charges
• Give directions to Resort and area sites or attractions
• Provides valet parking and coat check during special events
• Stores luggage for guests pending room occupancy
• Assists guests transporting luggage from room to vehicle at check out
• Assists housekeeping with V.I.P. and newspaper deliveries
• Follows directions of Front Desk Supervisor to assist guests
• Provide direction to all lodge rooms, meeting rooms, dining areas, public spaces, vending, and restrooms in a professional courteous manner
• Knowledgeable of all daily activities on property
• Clean, and maintain public lobbies, hallways and restrooms
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

EDUCATION and / or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.