Social Work Manager

Social Work Manager

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

The Social Work Manager provides individual and group clinical supervision to social workers across all Interdisciplinary Teams (IDTs). The Social Work Manager is responsible for the direct supervision of all members of the social work team including the Participant Navigators and provides leadership by facilitating the identification of opportunities for practice improvement, continuing education, and expertise development. The Social Work Manager is responsible for the hiring, training and orientation of social work staff, and ensures social work staffing at all PACE Centers. As a member of the Neighborhood PACE Social Work team, the Social Work Manager is responsible for providing clinical services and care coordination for Neighborhood PACE Participants across all teams. The Neighborhood PACE Social Work Manager is an integral member of Neighborhood PACE's Interdisciplinary Teams. In this capacity, the Social Work Manager conducts clinical assessments, formulates treatment plans which are updated on the care plan; coordinates interventions with other providers and members of the IDT to support participants' mental health consistent with Neighborhood PACE policies and procedures. The Social Work Manager reports directly to the Neighborhood PACE Director of Clinical Operations and is a member of the PACE Leadership team.

Clinical Supervision

• Recruits and hires new social workers and participant navigators.
• Orients new social workers utilizing a written training manual, individual and group mentoring, online training and a written training checklist in collaboration with the Center Director.
• Provides regularly scheduled individual and group clinical supervision of social work staff to ensure that practices, standards and performance are consistent with social work policies, procedures, workflows and documentation standards.
• Is available to social work staff as needed for clinical problem-solving.
• Provides direct supervision of Social Workers and Participant Navigators.
• Oversees the clinical performance of social workers as it relates to the Interdisciplinary Team
• With the social work team, facilitates the development and implementation of social work tools for assessments, care planning and interventions.
• Collaborates with the Director of Clinical Operations to audit social work policies and procedures, updating as needed.
• Maintains knowledge of current evidence-based practice and the impact of the regulatory environment on social work practice.
• Manages a clinical caseload in accordance with needs across the centers.

Leadership

• Ensures social work coverage across all Centers.
• Represents & functions as the program wide voice of social work to Neighborhood PACE leadership. Creates climate of trust and openness within the teams to share new or different ideas and approaches.
• Serves as a role model and mentor for Neighborhood PACE social workers by modeling a holistic, quality driven, creative and cost-effective approach to the care of Neighborhood PACE participants.
• Participates in performance and expense improvement activities.
• Demonstrates openness to new ideas and actively engages social work's participation.
• Represents Social Work as a member of the Neighborhood PACE Leadership Team.
• Works with Social work team to identify participant needs for behavioral health and psychosocial groups and works with teams to develop and initiate the groups.
• Works with Social work team to identify participant need for any new services or resources and brings to the leadership team.
• Conducts educational needs assessments on a regular basis. Seeks out educational offerings and CE programs for staff.
• Oversees student experience in clinical setting and insures an appropriate educational experience.

Discipline-Specific Competencies

• Demonstrates advanced knowledge in the psycho-social aspects of aging.
• Possesses comprehensive understanding of the diagnosis and treatment of mental health disorders.
• Demonstrates thorough knowledge base of issues that pertain to the end of life, including use of proxy and advance directives, palliative and hospice care.
• Able to assess patients for cognitive disorders including various forms of dementia and stroke related cognitive disorders that affect functioning
• Able to perform risk assessments, and crisis intervention.
• Has the knowledge and ability to assess issues of elder abuse, neglect and financial exploitation. Demonstrates and assists staff with making reports to appropriate agencies. Keeps social work teams up to date on any reporting or regulatory changes.
• Demonstrates the ability to consult with and guide social work staff in developing appropriate interventions for their participants.
• Acts as liaison to the Ethics Committee including scheduling of meetings, solicitation and distribution of cases
• Acts as consultant to the interdisciplinary teams providing teaching and appropriate interventions to problematic cases.

Organizational Competencies

• Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, Neighborhood PACE policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;
• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.
• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.
• Completes Neighborhood PACE and other required training annually.
• Adheres to NeighborHealth standards of Employee Conduct and all related policies and procedures by:
• Demonstrating excellent customer service;
• Showing respect to other employees;
• Adhering to standards of cultural competency and non-discrimination;
• Adhering to standards of privacy;
• Adhering to attendance and other policies and utilizing appropriate notification and other procedures.

Knowledge, Skills, and Abilities Required

Master's in Social Work required. LICSW required. Minimum of three years of related work experience in ambulatory or homecare settings with at least one year of experience working with a geriatric population. Experience in a managed care setting highly preferred. Must have the ability to clearly communicate standards and requirements and mentor staff with multiple levels of licensure, experience and responsibility. Must have the skills to implement and oversee performance standards across a range of Social Work practices and to analyze and correct deficiencies and inefficient practices when they occur. Must demonstrate creativity, flexibility, and openness to new ideas. Must be proficient in documentation and communication in Microsoft office, Epic Care and other computerized documentation and management systems. Must have demonstrated leadership potential. BLS required.

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.

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