Care Coordinator I

Description :

Weekend Shift : Sat / Sun 9 : 30am - 6pm & 3 days during the regular work week M-F 9 : 30am - 6pm

JOB SUMMARY :

The Care Coordinator I serves as a dedicated contact for patients and caregivers. The Care Coordinator I will have a strong understanding of the patient forward mission and will need to be a collaborator with strong communication skills.

This is a full time, non-exempt position, reporting to the Manager, Care Center, based in our Portsmouth, NH office location.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Completes inbound and outbound phone calls
• Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment ordersWorks to ensure patients feel valued, secure and confident with starting and staying on treatment
• Comfortable offering and attending video calls with patients and caregivers
• Data entry and documentation management via company specific CRM and ERP platforms according to SOPs
• Operates under close direction of Care Center leadership
• Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team / company meetings or events

QUALIFICATIONS / KNOWLEDGE :

OTHER :

ABOUT NOVOCURE : Our vision

Patient-forward : aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values