Member Service Representative 1

Job Description

Job Description

Description : POSITION SUMMARY

Perform limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

GENERAL JOB REQUIREMENTS

• Ability to work in a multi-tasked environment;
• Deliver all services in a timely professional and courteous manner;
• Maintain satisfactory attendance which includes working scheduled shifts and arriving on time;
• Be engaged and helpful to both members and co-workers and create a positive working environment;
• Job functions will be performed in accordance with all Latah CU policies and procedures at all times, including those policies and procedures set forth in the most current version of the Latah Credit Union Employee Handbook;
• Practices and maintains a high awareness of member confidentiality and all security, safety and internal control procedures;
• Greets members and prospective members, establishes priorities, and directs members to appropriate department;
• Performs proper telephone and message taking etiquette, attending to member inquiries, directing calls to the appropriate party;
• Responsible for maintaining a professional, neat appearance of work space, lobby and reception area;
• Provide excellent, efficient and courteous member service at all times;
• Accepts feedback and tries to incorporate changes as requested;
• Perform 8 hours of community service per calendar year to include both during work hours and after work hours; and
• Will attend and travel to all required trainings outside of scheduled work hours.

MAJOR DUTIES AND RESPONSIBILITIES

The timely and accurate completion of the following duties including, but not limited to :

Requirements :

PHYSICAL REQUIREMENTS