Customer Success Manager, Regional (Location)

Customer Success Manager

Flock Safety is looking for an experienced Customer Success Manager to deliver value and an exceptional experience to our largest and most strategic customers.

This is a fully remote position, with expectations that this individual will travel to visit their customers in person when necessary a few times a quarter in the northeast. This role will require exemplary time management skills, the ability to manage multiple projects at once, critical thinking, start-to-finish ownership, a passion for building strong relationships, a desire to solve customer problems, and effective communication throughout every interaction.

Must be located in Texas to be considered

Some challenges you'll tackle

• Increase Net Revenue Retention through proactive and strategic engagement / expansion efforts
• Ensure early product understanding and customer adoption via in person trainings, optimization calls, and providing best practices
• Ability to build relationships and trust with multiple stakeholders within each department.
• Create raving promoters - we have a product that our customers truly love; it's your opportunity to ensure our largest customers are seeing value from it.
• Drive growth in surrounding markets with referrals and references
• Be an internal customer champion (because no one knows them as well as you do!) - effectively communicating thoughtful and actionable feedback to teams across Flock (i.e. Product, Sales, Marketing) to help drive amazing customer experiences and enable market growth
• Translate software functionality into terms that any customer can understand

The Skillset

Feeling uneasy that you haven't ticked every box? That's okay, we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.