Accounts Receivable Collections Associate

Full-time

Description

Position Summary :

The Accounts Receivable (AR) Collections Associate is responsible for contacting customers to collect outstanding payments, reconciling customer accounts, and resolving billing issues in a timely and professional manner. This role supports the organization’s cash flow by ensuring timely collections and maintaining accurate records of communication and account status.

Key Responsibilities :

• Contact customers via phone, email, and written correspondence to follow up on outstanding invoices.
• Monitor and manage assigned accounts to ensure timely payment and reduce delinquency.
• Investigate and resolve discrepancies related to billing, payments, or account status.
• Document all collection activities and maintain detailed records in the AR system.
• Collaborate with client success managers, customer service, and billing departments to resolve disputes and obtain payment commitments.
• Prepare aging reports and provide regular updates to the Collections Manager.
• Assist in month-end closing by reconciling accounts and identifying overdue balances.
• Comply with internal policies and external regulations related to debt collection practices.
• Recommend accounts for escalation or third-party collections when appropriate.

Qualifications :

Preferred Skills :