Branch Operations Supervisor

Branch Operations Supervisor

The Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team, coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and / or with other associates.

Essential Functions :

• Operational Excellence : Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed. Identifies and resolves equipment issues. Identifies and assists in implementing process improvements or new processes launched from corporate. Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks. Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates. Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries.
• Team Leadership : Assists associates with HR related issues including questions / concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations. Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback. Conducts team huddle, including safety topics, upcoming events and demand for the day. Works with associates to build a work environment of engagement and inclusion. Makes recommendations in the candidate selection process for nonexempt roles. Helps associates on the team transition through change. Leads the onboarding and training process for associates. Communicates and builds partnerships with cross functional teams.
• Manager-on-Duty (as scheduled) : Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment. Regularly walks the branch, observing associates working safely and meeting production guidelines. Responsible for executing opening and closing procedures. Validates associates are working safe and free of clutter. Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders.

Requirements :

Preferences :

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.