Customer Service Representative - Property and Casualty - Torrance -Japanese Bilingual

Summary

Under the direction of the Vice President, the Customer Service Representative services a book of

commercial lines business. Works with Account Managers, Account Representatives, Account

Executives, and Client Executives in handling all the inside service work associated with the client's

program, including all endorsement activity, routine coverage questions, problem solving, renewal

control, preparation of formal proposals, checking and booking policies.

Essential Duties & Functions

Other duties may be assigned.

• Responsible for intake, issuance, and distribution of all certificates of insurance.
• Process all policy change requests includes but is not limited to the following; endorsement

change, invoicing additional premiums preparing check request, mailing documents, etc.

• Work with Account Representative, Account Manager, Account Executive, Client Executive,

prepares annual and / or interim insurance policy audits, Insurance applications.

• Work with Account Representative, Account Manager, Account Executives, and Client

executives to prepare client policy renewals and preparing proposals.

• Under the direction of the Account Manager, Account Executive, assist with preparing

broker of record letter, new account set-up, competitive bids.

• Under the direction of the Account Manager, Account Executive, assist with billing of

premiums associated with policy transactions.

• Inputs and maintains record of all activities in AMS 360 and ImageRight.
• Participate in seminars and educational classes for development of skills and knowledge.
• Provides high quality of work with professional demeanor and technical accuracy.
• Performs miscellaneous duties and projects as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. Reasonable accommodations may be made to enable qualified individuals with

disabilities to perform the essential functions.

• High school diploma or general education degree (GED) and minimum two-years related

experience and / or training preferred.

• Proficient with MS Office Suite.
• Strong mathematical and analytical skills.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Ability to exercise independent judgment.
• Ability to work independently and make accurate decisions and demonstrate good

judgement.

• Must obtain and maintain active P&C insurance license within 3 months of hire.
• Maintain positive working relationships and clear communication with co-workers, vendors and insurance carriers.
• Detail oriented with excellent organizational and time / project management skills.

The above job description identifies the essential job functions and skills needed by the person or

persons assigned to this position. These job functions and skills are not intended to be a complete

and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential job functions. The

information contained herein is subject to change at the Company's discretion.

Job Posted by ApplicantPro