IT Support Analyst

We are looking for a detail-oriented and customer-focused Desktop Support Technician to provide technical assistance and ensure smooth operation of end-user computing environments. This role involves troubleshooting hardware and software issues, managing service desk tickets, and supporting desktop configurations in a dynamic setting.

• Key Responsibilities :
• Diagnose and resolve technical issues related to desktops, laptops, and peripheral devices in a timely manner.
• Provide hands-on support for end users, including software installations, hardware upgrades, and system configurations.
• Manage and resolve assigned service desk tickets, ensuring accurate documentation and adherence to SLAs.
• Develop and maintain standard desktop configurations to ensure consistency and compliance across the organization.
• Mentor and guide student workers or junior staff on hardware and software troubleshooting best practices.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Assist with imaging, deployment, and refresh of desktop systems.
• Support common productivity tools and applications, including Microsoft Office Suite.
• Maintain accurate records of support activities and contribute to knowledge base documentation.
• Required Skills & Qualifications :
• 1-3 years of experience in desktop support or technical troubleshooting.
• Strong ability to diagnose and resolve hardware and software issues.
• Familiarity with Windows operating systems and common productivity applications.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities effectively.
• Preferred Qualifications :
• Experience in a dental or medical environment.
• Knowledge of Active Directory and basic networking concepts.
• Exposure to ITSM ticketing systems (e.g., ServiceNow).
• Experience mentoring or training junior staff.
• Job Type & Location

This is a Contract to Hire position based out of High Point, NC.

• Pay and Benefits

The pay range for this position is $20.00 - $23.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in High Point,NC.

• Application Deadline

This position is anticipated to close on Nov 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.