Account Supervisor

Job Description

Job Description

Position summary

The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client.

Job duties

• denotes an essential function
• Ensure team provides outstanding service to client while building strong customer relationships
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through the effective utilization of labor and resources
• Immediately resolve any operational problems or issues
• Produce required reports on schedule
• Coordinate workflow within the team prioritizing jobs and delegating duties to associates
• Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendor management
• Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines
• Train new employees on policies and procedures
• Address performance issues among team members
• Work with manager to create development plans and challenging assignments for team members
• Escalate to manager client or team concerns to proactively resolve issue

Job qualifications