Loose Diamond Client Services SpecialistBailey's Fine Jewelry • Raleigh, NC, US

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Loose Diamond Client Services Specialist

Bailey's Fine Jewelry • Raleigh, NC, US

1 day ago

Job type

Full-time

Job description

Loose Diamond Client Services Specialist

Join to apply for the Loose Diamond Client Services Specialist role at Bailey's Fine Jewelry

Loose Diamond Client Services Specialist

1 day ago Be among the first 25 applicants

Join to apply for the Loose Diamond Client Services Specialist role at Bailey's Fine Jewelry

Are you passionate about diamonds and delivering an exceptional client experience from behind the scenes? Bailey's Fine Jewelry is seeking a Loose Diamond Client Services Specialist to join our GEMLAB team at our flagship store in the Village District. This role is perfect for someone who thrives on precision, service, and supporting a high-performing sales team with expert-level sourcing and diamond operations.

What You'll Do :

Support Store Teams & Enhance Client Experience

Serve as the go-to resource for all loose diamond memo call activity across our store network

Ensure every diamond request includes complete discovery (4Cs, budget, preferences, timeline)

Empower sales teams by providing fast, knowledgeable, solutionfocused support

Process Patron Consignment and Street Buy watches into inventory and repair flow accurately

Manage Memo Activity & Vendor Fulfillment

Source highquality diamonds from our preferred vendor network, with a focus on both margin and beauty

Track all memo requests in our Adaptive system and manage associated purchase orders

Accurately receive and update inventory for all memo stones and handle returnstovendor (RTVs)

Ship, receive, and negotiate QuickPay pricing where applicable

Support GEMLAB Operations

Handle intake and testing for incoming memo and specialorder stones

Perform firstround quality control on diamonds and bridal merchandise

Manage the Virtual Diamond Boutique system (if active), including associate training and vendor accessibility

Collaborate on Vendor Strategy

Work closely with our Senior Bridal Buyer to align sourcing with buying strategy

Maintain strong, professional vendor relationships through proactive communication and followthrough

Who You Are :

Experienced in loose diamonds, ideally with a background in retail jewelry operations or sourcing

Knowledgeable about diamond grading, quality, and market sourcing

Detailoriented, processdriven, and comfortable working in a highstakes, fastpaced environment

A strong communicator who enjoys collaborating with both store teams and vendors

GIA Graduate Gemologist (GG) preferred or willing to pursue GG or Diamond Certification

Why Bailey's?

We've been family-owned and operated for over 75 years, and we believe in celebrating love, quality craftsmanship, and incredible client experiences. At Bailey's, you're more than part of a team—you're part of the family.

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art / Creative, and Information Technology

Industries

Retail

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Client Service Specialist • Raleigh, NC, US

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