Join to apply for the Customer Returns and Shipping Associate role at Staples
Hiring immediately and training provided. After applying, you may have the opportunity to schedule an in-person interview within minutes.
Responsibilities
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
- Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service
- Engage in and identify customer needs for shipping and explain different shipping options
- Maintain the Shipping area to ensure efficient processing and storage of packages
- Ensure supplies required to process Ship and Returns are in stock
- Provide exceptional customer service to create a positive, inviting environment for customers
- Understand and use basic selling skills to engage and present solutions
- Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)
Essential Skills And Experience
Able to work a flexible schedule based on the store's needsMust be able to engage with customers and understand their needs to drive additional salesAbility to lift / push / move materials up to the 100-pound rangeStrong attention to detail, organization, ability to multi-task and manage prioritiesAbility to collaborate and work cooperatively in a high paced and sometimes stressful environmentManage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationStaples does not sponsor applicants for work visas for this position.
Seniority level
Entry levelEmployment type
Part-timeJob function
OtherIndustries
Retail Office EquipmentJ-18808-Ljbffr